FAQs

SHIPPING

Do you ship internationally?

We currently only ship to the USA and Canada

How much are the shipping costs?

Shipping is free of charge.

How long does it take for my order to be delivered?

Please allow 3-5 business days for your order to be processed. After that, your order will be ready to ship. Shipping to the US and Canada usually takes 7-8 business days.

How can I track my package?

We will send you a tracking number when your order ships. Simply visit the Order Tracking page and enter the tracking number to view the shipping status of your package.

Can I choose a different carrier?

We use UPS and FedEx for all shipments. If you need to use a different carrier, please contact us at support@premiumbedroom.com

Why is not the status of my shipment updated?

Your shipment may be delayed for many reasons. Common delays can include weather events, customs, or backorders. Please contact us at support@premiumbedroom.com if your shipment is not updated.

CUSTOMS FEES

What will the customs fees be for my country?

Customs duties and taxes are calculated and collected by customs officials in your country. Therefore, they are beyond our control. As an importer of goods, you are responsible for the duties, taxes and any other fees that your country charges for the import.

USA - All orders are exempt from import tax.
CANADA - All orders are subject to 5% GST.

PAYMENTS

How can I pay for my order?

Current payment options for orders are Visa, Mastercard, Amex, Discover, JCB, Diners Club and PayPal.

What currency is displayed on the website?

Our products are listed in USD.

RETURN & REFUND

What is your refund policy?

Premium Bedroom has a 30-day free return policy for all orders placed through premiumbedroom.com. If you are not satisfied with your order for any reason, simply contact us for a return label and a refund. Please note that we can only accept returns that are unused and unwashed in their original packaging.

What if I received a damaged product?

We always try to source the best quality products for our customers. However, there are many factors that can cause your products to be damaged during shipping.

If you have received a defective/damaged item, please email us at support@premiumbedroom.com, describe your problem and do not forget to include photos/videos that clearly show the problem.